Frequently Asked Questions

Q: Can I run multiple copies of ProScan or RadioFeed on one computer?
A: Yes.  Many instances of ProScan or RadioFeed can run on the same computer.  Copy the contents of the ProScan or RadioFeed folder to a new folder.  Change the comm. port setting and other options specific to that instance.

Q: Does ProScan or RadioFeed do this or does it do that?
A: The best way to find out is to download the program and try it.

Q: I can't control the scanner when I'm connected to a Remote Scanner Over IP server.
A: If you were given a password by the Server operator then you can control the scanner.  If you don't have a password, then you can monitor only.

Q: Do I need to purchase a ProScan license for this feature to work in the demo mode?
A: The 30 day demo or trial has all features and functions enabled.

Q: What is the Free ProScan Client?
A: It enables people to connect to ProScan Remote Scanner Over IP servers in Monitor Client mode to view and listen.  No control of scanner.

Q: Can you do a version for Mac, iPhone, iPad, Android, Blackberry, Raspberry Pi, Linux, etc.?
A: Negative.  It will take several years to do each and I would rather spend the time on ProScan & RadioFeed.

Q: Do I need to purchase another license if I upgrade to the latest ProScan version?
A: No.  Each license allows activation on two computers and is valid for all upgrades.

Q: Should I run ProScan as administrator?
A: It's recommended that all instances of ProScan run not elevated to administrator.  However if you do run as administrator, then all instances of ProScan should run as administrator.

Q: I can't find the config file or the logging files.
A: If ProScan is installed in the Program Files(x86) folder AND running 64 bit OS AND not running ProScan in admin mode then Windows puts all program generated files in the VirtualStore folder located at C:\Users\[user]\AppData\Local\VirtualStore\Program Files (x86)\ProScan

Q: The text tags don't appear in sync. with the audio.
A: The audio player network / latency buffer delays the audio.  To compensate, the Web Page has an option "Metadata Delay".  Change it to the amount of audio delay so the text tags on the Web Page are in sync with the audio.  You may have to experiment to get it right.