Bug Reporting and Suggestions
Bugs & Suggestions received
initially via email are assigned the highest priority
Bug Reporting
If you discover a bug, send an email to
support@proscan.org. The advantage of email is so I can ask questions and send you production quality files with additional testing to help fix the bug. The person reporting the bug will get the fix sooner than waiting for the next release. Put "bug" in the Subject line.
Bug Reports - Advise on the following:
- Product (ProScan, Free Client, or RadioFeed):
- Version:
- Scanner type:
- Scanner firmware version (if applicable):
- Windows version:
- Options pertaining to the bug:
- Describe in detail what the bug is doing or not doing:
Suggestions
If you have suggestions, send an email to
support@proscan.org One suggestion per email.
The advantage of email is that I can ask additional questions to make sure the suggestion is done right and send you the latest ProScan file with the suggestion implemented. Put "suggestion" or "request" in the Subject line.
All suggestions are prioritized with the following factors:
- Promoting or recommending ProScan
- I like it or I think others will like it
- Time value benefit
- Similar to another request or in the same category as another request so they can be done at the same time
- Please keep the commentary and drama out. A simple suggestion or request is all that's needed
- Some of my pet peeves that will cause suggestions to get deleted are:
- Asking that your suggestion be done next or soon, or bumped up
- Advising "I'll pay extra", or "I'll purchase another license", or "it will be a money maker"
- Advising that "I think others will like it too"
- Being pushy, rude, etc
- Not to the point, or a long-winded posting
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